Terms of Engagement

This document explains what you are signing up to and gives details of what we will and won’t do in respect of any claim you may have.

We have attempted to make this as simple to understand as possible. However if you have any questions or queries about this document please feel free to give us a call on 08000 996699.

1. What we will do for you

• Upon receipt of your signed agreement we will open up a file for you. To assist us in establishing whether you have a valid claim we will ask you to fill out our questionnaire and supply supporting documents such as copies of payslips, contracts and contracts of employment from all umbrella companies if relevant.
• Once we have established that you have a claim, we will allocate you to a Group.
• We will pursue your claim and enter into correspondence and negotiations on your behalf.
• We will inform you if and when we receive an offer of repayment and advise you to accept it, if we believe it to be adequate.
• If your claim is rejected, we will commence litigation on your behalf.
• We will keep you informed at every stage of the claim and you can contact us whenever you would like an update.
• We will always act in your best interests when pursuing your claim and achieving for you the best results realistically obtainable.
• When we recover your claim we will deduct our agreed fee and forward the rest of the amount awarded to you without delay.

2. What we won’t do for you

• Guarantee to win a claim.
• Give you any financial advice.
• Tell you to accept an offer we consider to be insufficient or to reject an offer we consider adequate.
• Accept an offer of compensation on your behalf without your agreement.

3. What we require you to do

• In line with the anti-money laundering laws, it is a legal requirement for us to maintain certified copies of “Due Diligence” for all our clients, proving their identity and residential address. In this connection we require all clients to provide us with proof of identity (Government ID including photo) and proof of address (utility bill no older than three months, driving licence including address, bank statement no older than three months or a letter from HMRC no older than three months).
• Provide all relevant information we may request without delay, to enable us to pursue your claim efficiently.
• Not to mislead us.
• Contact us immediately if you receive payment directly from your umbrella company.
• Provide us with your full authority during the duration of our contract.

4. Our fees

Our fees are as set out in our Damages-Based Agreement (DBA).

5. Cancelling this agreement

You have the right to terminate our agreement at any time by giving us written notice. If you have received an acceptance of liability or an offer of compensation the full fee as stated in clause 4 above is due.

6. Complaints procedure

Should you have a complaint you can contact us by writing to Client Services Team, Unit E2, The Point Business Park, Weaver Road, Lincoln LN6 3QN, by phoning 08000 996699, or by sending an email to claims@theccgroup.org.uk.

7. Data protection

• We will hold, control and process your personal information in accordance with the Data Protection Act 2018.
• By providing your personal information to us, you explicitly authorise us to process the information for the purpose set out in this paragraph. You can, at any time, request a copy of all information we hold relating to you by writing to us (a written Data Subject Access Request in accordance with the Data Protection Act / UK GDPR).
• We will use the personal information you provide to assess your claim and carry out our duties in accordance with this Agreement.
• We may share your personal information with other companies if necessary during the process of your claim for compensation.
• Your personal information may also be processed by other organisations on our behalf for the purpose of processing your claims, and providing information or services to you. The use of your personal information for these purposes will remain under our control at all times. We may disclose your information to other members of our informal group of companies, and to our partners, associates, agents or subcontractors and to possible successors to our business.

8. Other important information

You are entitled to seek alternative advice in relation to your claim and to consider what services might be most appropriate for your claim for compensation.

9. Terms and conditions

These terms and conditions have been in force since 2 January 2026.